Echosens

Services

From installation, to training and local support, we provide you with the highest quality of services.

Training for best practice

After completion of the on-site training, you will be certified to use FibroScan^®. The training is mandatory in order to obtain accurate and reliable measurements. Although anyone can be trained to operate the device, only a healthcare provider is authorized to interpret the FibroScan^® results.

To improve the daily practice of our certified FibroScan^® operators, we have built a wide range of training tools and resources.

Training center

E-learning platform

Clinical library

Educational webinars

User tutorials

Sign up on Echosens Academy

Technical Service Support

To enhance the productivity of our customers, Echosens Technical Support or the local Echosens distributor will support you with a full range of services: technical support, probe calibrations, preventative maintenance, and curative maintenance.

 

All our support email addresses and emergency numbers or available on the Contact Support page.

Contact Support

Understand and request probes calibration

FibroScan^® probe calibration is an essential maintenance service to guarantee the quality and reliability of your measurements.

How often is probe calibration required?

FibroScan

®

probes

require

annual

probe

calibration.

The

probes

are

calibrated

by

our

Echosens-trained

team

using

a

calibration

bench.

A

probe

calibration

report

is

provided

in

the

probe

case

upon

calibration.

How do I know when my probes need calibration?

Each

FibroScan

®

device

notifies

you

30

days

before

calibration

is

due.

To

receive

a

notification

about

calibration

reminder,

restart

your

FibroScan

®

on

a

weekly

basis.

You

can

also

check

the

last

probe

calibration

date

in

the

settings

tab

under

system>service>

probes

memory

;

the

calibration

date

will

be

found

in

the

following

format

YYYY/MM.

How do I get my probes calibrated?

Completing

the

service

request

form

will

create

a

service

ticket;

required

information

will

include

name,

shipping/

billing

address,

FibroScan

®

serial

number

and

probe

serial

number. 

Local support is available

Wherever our customers are, a local Echosens office or an Echosens distributor will provide maintenance service for their device, in the local language. Echosens distributors are selected to provide the highest quality of service; they receive a thorough technical training and use authentic Echosens spare parts and maintenance programs.

Find the nearest distributor in 100+ countries

Contact Support