From installation, to training and local support, we provide you with the highest quality of services.
After completion of the on-site training, you will be certified to use FibroScan®. The training is mandatory in order to obtain accurate and reliable measurements. Although anyone can be trained to operate the device, only a healthcare provider is authorized to interpret the FibroScan® results.
To improve the daily practice of our certified FibroScan® operators, we have built a wide range of training tools and resources.
To enhance the productivity of our customers, Echosens Technical Support or the local Echosens distributor will support you with a full range of services: technical support, probe calibrations, preventative maintenance, and curative maintenance.
All our support email addresses and emergency numbers or available on the Contact Support page.
FibroScan® probes require annual probe calibration. The probes are calibrated by our Echosens-trained team using a calibration bench. A probe calibration report is provided in the probe case upon calibration.
Each FibroScan® device notifies you 30 days before calibration is due. To receive a notification about calibration reminder, restart your FibroScan® on a weekly basis. You can also check the last probe calibration date in the settings tab under system>service> probes memory; the calibration date will be found in the following format YYYY/MM.
Completing the service request form will create a service ticket; required information will include name, shipping/ billing address, FibroScan® serial number and probe serial number.
You can also send a direct email to: Echosens Service and Integrated Solutions Team – North America
Wherever our customers are, a local Echosens office or an Echosens distributor will provide maintenance service for their device, in the local language. Echosens distributors are selected to provide the highest quality of service; they receive a thorough technical training and use authentic Echosens spare parts and maintenance programs.