Domande

frequenti

sull'assistenza

tecnica

• Check that the network cable is plugged into both the FibroScan^® device, and an active network jack in the wall.
• On the FibroScan^® Gateway server, there are 3 services that need to be running at all times. Please ensure that all 3 are running: FibroScan^® Gateway service, Mirth Connect service, and MSSQL service
• Also, if using Epic, please ensure that the patient has been checked in.

• Check that the network cable is plugged into both the FibroScan^® device, and an active network jack in the wall.
• On the FibroScan^® Gateway server, there are 3 services that need to be running at all times. Please ensure that all 3 are running: FibroScan^® Gateway service, Mirth Connect service, and MSSQL service
• Ensure that the patient was selected from the worklist prior to performing the exam. If the patient information was manually entered into the device, then the result will be in an error queue in your interface, and someone from your interface team will need to manually enter the order information into the result message and reprocess it in your interface, in order for the result to cross over to the patient’s chart.

Additionally, make sure that the probes are disconnected from the machine, and only ship them along with your device if requested by the Echosens Service representative. Typically, you will be provided a shipping label as well as a protective case to ship your FibroScan^® within. Package the FibroScan^® securely in the case without any accessories (Power supply, USB devices, etc) and use the provided shipping label.

PLEASE NOTE: Echosens is not responsible for any damage incurred due to improper shipment of your FibroScan^® device and/or loss due to theft.

Please be prepared to provide 1-3 anonymized exam reports showing the inconsistent results via email.